Terms of use
1. Supplier
Imagedesk AS, Dronningens gate 22, 0154 Oslo, Norge. Org. nr. 997 499 689
2. Customer
Anyone who chooses to order services from the supplier.
3. Scope of the agreement
3.1. The agreement serves as a framework for Supplier and Customer. The Supplier delivers a comprehensive post-production service to the Customer. The Supplier takes care of editing and processing of photographs, production of 2D and 3D drawings and other services that the parties consider suitable to provide / order. The Customer produces the raw material and orders the Supplier's products as needed. The Customer pays for ordered products and services per
product unit. The material is digital and delivered via the internet.
3.2. Concrete information about the service will change constantly. It includes product and service choices as well as content. These changes will be communicated continuously by the supplier
3.3. The price for the services is set by attributing them to a number of units that the customer is obliged to pay. The device is called, for example, «Photo
Credits »or« Added Service Photo ». The supplier must specify and clarify the scope of ordered services and products, the number of service units invoiced to the customer. An overview and current prices for the service units are given in Appendix 1.
4. Contract period
The agreement is ongoing and can be terminated by the customer without prior notice and by the Supplier but with reasonable notice, not less than 1 month. This is with the exception of what is described under Supplier's obligations in this agreement.
4.1. Current service days and opening hours are described in Appendix 1
Supplier´s obligations
5. Deliveries
5.1. The Supplier will without exception provide and deliver the entire range of services during the company's opening hours.
5.2. The Supplier delivers products that they can be expected according to through the service description in Appendix 1, and / or have been communicated to the Customer through reference material or in another way.
5.3. The Supplier will deliver all products and services within the maximum delivery time described in Appendix 1, and / or has been communicated to the Customer through reference material or in another way.
5.3.1. If the maximum delivery time is not followed, the customer has the right to either cancel the order or accept delayed delivery free of charge.
5.4. The Supplier should be available to support communication and support during opening hours.
5.5. The Supplier must ensure that all changes in the service offering and product range are communicated in an adequate manner.
5.6. The Supplier must give at least one month's notice in the event of removal or change of essential parts of the service or, where applicable, significant change in the terms of existing products.
5.7. The above obligations regarding delivery are in addition to the issues described under "Supplier's rights" in this agreement.
6. The supplier shall, in the event of errors made in its own production, correct them at no extra cost to the customer.
7. The supplier is committed to taking a high degree of social and environmental responsibility in all parts of the business. This applies to the company's own business, but also with its collaboration partners. Imagedesk will always strive for "The Ten Principles" developed by the UN.
Supplier´s rights
8.The Supplier is exempt from its obligations if the raw material received is not suitable, has significant deficiencies or that the Customer has not fulfilled its obligations.
9. The Supplier is free to choose who to work with.
10. The Supplier has the right to terminate the cooperation without prior notice under given conditions:
10.1. .. in the event of outstanding payment from the Customer after the due date.
10.2. .. The Customer's business can be considered to compete with the Supplier's.
10.3. .. The Customer acts in a way that affects the Supplier's business or name.
10.4. .. The Customer's communication and form of cooperation are outside the framework or good practice established by the Supplier.
10.5. .. if it is clear that the Customer has another main supplier and only uses the Supplier's services as a backup solution or to facilitate high activity periods. The Supplier sees this as an utilization of the agreement's transparency.
Customers obligations
11. Ordering
11.1.Orders must be delivered and supplemented with relevant information in line with the guidelines from the Supplier
11.2. The customer is obliged to familiarize himself with the product description and other relevant guidance.
11.3. If order information is missing, the customer's last agreed basic preference will be attributed to the order.
11.4. The Customer is obliged to pay for the orders according to current prices according to appendix 1.
11.5. The Customer is aware that an order is binding when the raw material has been transferred to the Supplier. The Customer is released from this only if the Supplier is unable to deliver within the delivery time or otherwise deviates from his obligations.
12. Invoicing and payment
12.1.The Supplier produces an invoice at the end of each production period for all products and services that have been ordered / delivered to the Customer during the period. The prices for the product units are stated in Appendix 1 and the number of product units invoiced for each service or product is described in the product description. Payment must be made within 14 days on the last day of the production period.
12.2. Prices are set in US dollars (USD) and converted to Norwegian kroner (NOK) at the exchange rate applicable on the last day of the service period. The course used must be retreived from Norges Bank's website on that day https://www.norges-bank.no/tema/Statistikk/Valutakurser/?tab=currency&id=USD
General rules
13. Roles
13.1. There is a mutual understanding that Imagedesk is an independent supplier to the Customer and has no responsibility or role beyond this.
13.2. The Customer also has no other responsibility or relationship with the Supplier or its partners.
14. Liability and compensation
14.1. The parties to this agreement shall hold each other free from claims for compensation and liability in connection with, and limited to, damages related to product design, service, ordering and delivery. Other business issues such as confidentiality, copyright, payment of product / service and what is mandatory by law are not covered by this exception.
15. Copyright
15.1. The Supplier may change in all material they receive from the Customer to carry out their assignment.
15.2. In addition to this, the Customer has full copyright to the material. The Customer retains the copyright to the material after it has been completed or modified by the Supplier.
15.3. The Customer gives the Supplier the right to use the material for demonstration, marketing and illustration of products and services indefinitely. The customer has the full opportunity to refuse this.
15.4. The Supplier has no right to resell any of the Customer's materials. This requires an agreement with the Customer.
16. Confidentiality
16.1. The parties have a mutual duty of confidentiality in relation to all information and insight that is shared and developed in the cooperation. This also applies to the Supplier subcontractors, with whom the Customer has contact in the collaboration. The Supplier may publish and share who their Customers are, but shall not in any way disclose important details. If the Customer submits a request that the cooperation not be published, the Supplier shall, as far as possible, refrain from sharing that information.
17. Agreement
17.1. The Supplier undertakes to the content of this agreement.
17.2. The Customer undertakes to the content of this agreement when ordering.
Appendix 1
1. Service days and opening hours
1.1. Open every day all year round. Exceptions may apply. In the event of an exception, this must be announced in good time so that the impact on the customer is minimized as much as possible.
2. Delivery time
2.1. Normal delivery time is 12 hours, except for the services stated that they have a different delivery time in the service / product description
2.2. When ordering Direct Service, the delivery time is the best time that the Supplier can offer.
3. Prices
3.1. Prices, service units from 1 January 2021. All prices are excl. VAT. See section 12.2 regarding conversion to NOK for invoicing